Contact Us:
Welcome to Lone Wolf Software Support. We are happy to try and
help you with any questions or problems you may have.
Our normal office hours
are 8:00 am to 5:00 pm PST Mon-Fri but we often check our support
email during off hours and weekends too.
Please allow 24
hours to receive an answer to your inquiry. Normally you
will receive a reply from us within just a few hours. If you do
not receive a response within 24 hours it may be that your email
spam filter may has blocked our reply, so first check your spam
folder for our message and "white list" our email address if you
find it there. Otherwise its possible our reply or your inquiry
was lost in cyberspace so please email us again.
CLICK ANY OF THE LINKS
BELOW TO CONTACT US:
 If
you have a question please send it to the email addresses below:
We welcome comments or
suggestions about our software. Please send your comments for
improvements you would like to see added to:
If you have discovered a
"bug" or a problem with one of our products please do not hesitate
to contact us to make us aware of it so we can get it fixed. User
feedback on software products is extremely important and valuable
to us so that we can continue to improve the product for our
customers.
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Key
Policy and Replacements:
After entering the Key to register the product on a computer the
software will remain permanently
registered on the computer for the life of the computer.
Installing a new Operating System or reinstalling the current
Operating System may require you to re-enter the Key again to
register the software.
Our product Keys
occasionally expire over time as new versions are released. This
is necessary to fight software piracy problems. If you have
purchased a license for one of our products and are receiving an
invalid Key message when trying to install the software please
contact us for a replacement Key. We will be happy to assist you.
Please provide one of
the proof of purchase options below when contacting us for a new
Key.
1) Contact us from the
email address you used when you purchased the Key. We check
the email address when you send us the request and check for a
match. If its the same email address we will send you a
replacement Key immediately.
2) If you are
contacting us from a different email address please provide the
information below to expedite the process
- Name of Product
purchased
- Order #
(received after purchasing the product)
- Email address used
to purchase the product
If you do not provide the
information requested above we will attempt to verify you as a
register user by contacting you and requesting the missing
information or other personal information provided when you
purchased the software. Please understand that we must verify its
you that purchased the license or we cannot provide a replacement
Key. When you purchase a Single User License it provides only
you with the right to use the software and it is not
transferable to others.
3) We will
provide Replacement Keys Free of charge for 5 years after
purchasing a license.
Send your request for
a new Key to:
regcodes@lonewolf-software.com
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Uninstall
Instructions:
All Lone Wolf Software products
can be easily uninstalled by using the Windows Control Panel Uninstall
option. To uninstall a program for
Windows XP/Vista/Windows 7 :
-
Open Programs and Features by
clicking the Start button
 ,
clicking Control Panel, clicking
Programs, and then clicking
Programs and Features.
-
Select the program, and then click
Uninstall.
Windows 8/10 Uninstall a desktop program
instructions :
-
Swipe in from the right edge of
the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the
screen, move the mouse pointer down, and then click
Search.)
-
Enter control panel
in the search box, and then tap or click Control
Panel.
-
Under View by:, select
Large Icons, and then tap or click
Programs and features.
-
Tap or click the program, and then tap or click
Uninstall.
-
Follow the instructions on the screen.
Problems Running Our Software on your Computer:
Usually issues running any
of our software products are due to conflicts with anti virus products.
Some anti virus software will interfere with a programs execution
without notifying you that it is responsible. We've had reports of this
type of problem with Nortons, Bit Defender, McaFee and some others. This
problem is not unusual and in fact many software products have conflicts
with anti viral software.
Generally creating an exception to
the executable file in the anti virus software will resolve the issue
and allow our software to run without interference. The executable file
for all our products will be found in the
C:\Program Files (x86) Folder
For example the Automotive Wolf
executable file path is:
C:\Program Files (x86)\Automotive Wolf\AutomotiveWolf.exe
Nortons Anti Virus:
You have a few options to try.
1) Reduce Nortons security level and see if it allows our software to
run without interference.
2) Create an exception in Nortons for the executable file for our
software.
Check this video
https://www.youtube.com/watch?v=8-jzNKtY3z0
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Link to Us: |
If you like our products
please help other users find us so that they can enjoy our software
too by adding a link to us from your web pages, blogs, facebook
pages, etc.Thank you
for your support ! |
Product Links:To add our link simply Copy
the text in the Box below the link and Paste it into the blog, web
page, etc using the program you use to add or edit content.
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Automotive Wolf Car Care Software
- The solution to managing your car maintenance
| <a title="Automotive Wolf Car
Care Software" href="http://www.lonewolf-software.com/automotivewolf.htm">Automotive
Wolf Car Care Software</a> - The solution to managing your car
maintenance |
Contact
Wolf Address Book Software - Contact Management made easy!
| <a title="Contact Wolf Address
Book Software" href="http://www.lonewolf-software.com/contactwolf.htm">Contact
Wolf Address Book Software</a> - Contact Management made easy! |
Backup
Wolf Backup Software - Protect your Data!
| <a title="Backup Wolf Backup
Software" href="http://www.lonewolf-software.com/backupwolf.htm">Backup
Wolf Backup Software</a> - Protect your Data! |
Home Management Wolf - The software every Home owner or renter
should have
| <a title="Home Management Wolf"
href="http://www.lonewolf-software.com/homeassetmanagementsoftware.htm">Home
Management Wolf</a> - The software every Home owner or renter
should have |
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